Privacy Notice
(Articles 8, 13, 14 and 21 of the RGPD)

Your privacy is important to us.
This website is part of the Go Travel Portugal Organisation. This privacy notice explains how we use the personal information we collect about you when you use this website.

Content
About this Privacy Policy. 
What information do we collect about you?
How do we use information about you?
Cookies.
Other websites.
Security practices.
Contacting us.
Changes to this privacy notice.

About this Privacy Policy

The Go Travel Portugal Organisation respects your preferences regarding the collection and use of your Personal Data.

"Personal Data", refers to information relating to an identified or identifiable natural person ("Data Subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or to one or more specific elements of that natural person's physical, physiological, genetic, mental, economic, cultural or social identity.

Go Travel Portugal respects your preferences regarding the processing of Personal Data it collects. This Policy ("Policy") lets you know how Go Travel Portugal collects and uses your Personal Data, how you can control its use, and describes our practices regarding information collected on other Group websites that link to or reference this Policy (such as websites, software applications, social media and electronic messaging), as well as offline marketing and sales activities (collectively, "Communication Channels").

Communication Channels may provide links to other platforms outside the Organisation universe. We encourage you to check the privacy policies of such websites, services, social media, or applications before providing your Personal Data.

What information do we collect about you?

We collect information about you when you register on our website or place an order to purchase products or services. We also collect information from you when you voluntarily complete questionnaires, use the chat tool, provide feedback, subscribe to newsletters or feeds, call or write to us.

The personal data collected are those necessary for the purpose for which you contacted us, processing data such as your name, address, telephone number, e-mail address, subject, VAT number (in the case of a commercial transaction) and identity document (in the case of exercising a right).

We ask you not to send or share with Go Travel Portugal any sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric data, data relating to health or data relating to sex life or sexual orientation.

Website usage information is collected using cookies, but does not specifically identify you, and the following data is or may be collected:

• IP address.
• Geographic location.
• Information about the device that is accessing the website, namely, browser type and version, operating system, screen resolution, preferred language, information contained in the HTTP headers and agent version.
• The search engine that you used to locate and access the website.
• Date and time of activity on the website, as well as web pages and content visited and clicked on.

It should be noted that this usage information does not deliberately identify you and if it does, it will be anonymised immediately.

By providing information you are giving your informed and unequivocal consent to the automated processing of data about you.

Some of the data requested are mandatory, being identified, and the lack or inaccuracy of the answers given may compromise the service provided.

How do we use information about you?

The data we collect is used to process your order, manage your account and, if you agree, email you information about other products and services we think may be of interest to you.

We use the information collected from the website to personalise your future visits.

If you agree we will send your personal information to the various Go Travel Portugal companies so that they can offer you their products and services.

Go Travel Portugal does not share your information for marketing campaigns with non-group companies or transfer your Personal Information to a third country.

Although the information you provide is generally treated as private within Go Travel Portugal, the data collected will be used in accordance with the personal data protection regulation throughout the processing; it may, however, be necessary to transfer Personal Data privately to other bodies, in particular the judiciary, and when processing your request, we may send your data to and also use credit bureau and fraud prevention information.

You have the right to lodge a complaint with a European Union Supervisory Authority regarding the protection of your Personal Data. Go Travel Portugal will co-operate with the supervisory authority by providing it with any information that it may request in the exercise of its powers.

The information collected on this website does not involve automated decision making, including profiling.

This website does not carry out comparisons, interconnections or any other form of interrelating the information recorded.

Because your data may circulate on an open network, it runs the risk of being seen and used by unauthorised third parties.

A Go Travel Portugal only accepts registrations from users who are at least 16 years of age. Go Travel Portugal's Communication Channels are not directed at underage users. If you know of any registration made by a minor, please notify us of this fact so that we can proceed immediately to remove the registration of the same.

The recipients or categories of recipients of your Personal Data depending on the contact tool you use are the Marketing and Communication, Call Center, Pre-sales and Commercial and Technical Support departments. We will share your Personal Data with your consent or as necessary to complete any transaction or provide any service you have requested. We also share data with affiliates controlled by Go Travel Portugal and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our services; and to protect property rights or the Go Travel Portugal.

Accessing and correcting your information

We want to be sure of the accuracy and reliability of the information we retain about you.

We rely on you to provide us with accurate and complete information and to update your details in relation to any changes in the information provided.

You have the right to withdraw your consent at any time, without compromising the lawfulness of the processing carried out on the basis of the consent previously given 

and the right to request Go Travel Portugal to access the Personal Data concerning you, as well as its rectification or erasure, and the limitation of processing insofar as it concerns you, or the right to object to the processing, as well as the right to data portability.

The Personal Data necessary for the performance of the contract to which the User is party, for compliance with the legal obligations to which the Party Responsible for Treatment is subject and those that are necessary for the purposes of the legitimate interests pursued by Go Travel Portugal are not included in the previous point.

Notwithstanding any legal or regulatory provisions to the contrary, Personal Data shall be kept only for the minimum period necessary for the purposes for which they were collected or further processed, after which they shall be deleted or, if it is in the interest of Go Travel Portugal, processed for statistical purposes, anonymised, without it being possible to identify the Data Controller.

Consent is required for the further processing of Personal Data for a purpose other than that for which the data has been collected, prior to such processing the Controller shall provide the Data Subject with information about that purpose and any other relevant information.

You have the right to request a copy of the information we hold about you. If you would like to request a copy of some or all of the information held about you by Go Travel Portugal, please email us at geral@gotravelportugal.com or write to us at Rua da Igreja de Paranhos, 91 4200-329 Porto, Portugal. 

If requests made by the User are manifestly unfounded or excessive, namely due to their repetitive character, Go Travel Portugal, under the legal framework in force, may demand the payment of a reasonable fee considering the administrative costs of providing the information or communication, or of taking the requested measures, or refuse to comply with the request.

Cookies

Cookies are small text files stored on your computer that are used to collect information about your device and information about your user experience. This information is used to record the number of visits made and compile statistical information about website activity.

Types of Cookies depending on who manages them:

- Own cookies: a cookie managed by this domain / website.

- Third-party cookies: a cookie from another domain/website.

- Persistent Cookies: the cookie information is stored permanently on your device.

- Session cookies: the cookie information is not stored permanently on your device.

Go Travel Portugal uses session and first-party cookies as well as persistent and third-party cookies.

Types of cookies depending on the purpose of use:

- Technical cookies: these are those that enable browsing through a domain / website, using the different options or services such as, for example, identifying the session, accessing restricted access areas, and carrying out the process of a purchase order.

- Personalisation Cookies: these are cookies that allow access to the domain / website with some characteristics predefined according to a set of decisions taken, such as, for example, the language used.

- Analysis Cookies: these are cookies that enable the monitoring and analysis of the behaviour of users of the websites to which they are linked. The information collected through such cookies is used, for example, to measure website activity and draw up navigation profiles.

- Advertising cookies: these are those that allow the most efficient management of advertising spaces based on criteria such as the content edited or the frequency at which ads are displayed.

- Behavioural advertising cookies: these cookies allow the most efficient management of advertising spaces. These cookies store information about user behaviour, obtained through the continuous observation of their browsing habits, allowing a specific profile to be developed to display advertisements based on this.

Go Travel Portugal uses Technical Cookies, Personalisation Cookies and Analysis Cookies; it does not use Advertising Cookies or Behavioural Advertising Cookies.

Information relating to cookies is controlled and accessed by the owner of the website.

Go Travel Portugal newsletters may, for statistical purposes, contain a single "pixel" that allows you to know if they are opened and to verify clicks through links within each newsletter.

The user always has the possibility of deactivating the sending of the newsletter.

In accordance with the information provided above, as a user you are expressly consenting to the use of the cookies referred to for the purposes provided for each of them.

Specific information about the third-party cookies Google Analytics can be obtained at https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage and the AddThis service at http://www.addthis.com/privacy.

We are not responsible for the content and accuracy of the terms and conditions of use, privacy policies and third-party cookies policies referred to above.

You can find out more information by visiting www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the websites mentioned above explain how you can remove them. However, failure to accept cookies may result in some features of the website not being performed correctly.

None of the cookies used are essential for the use of the website, for a particular functionality or for improving website performance.

The use of cookies by the Organisation is for the purposes of analysing the use of the website and allowing you to have a smooth browsing experience; at no time do we collect Personal Data through cookies.

Cookies will not be used for any other purpose than those mentioned in the previous point.

Other websites

This website contains links to other websites. This privacy notice only applies to this website. You should read the privacy policies of the other websites.

Security

The Organisation applies appropriate technical and organisational measures to ensure a level of security appropriate to the risk posed by holding Personal Data on file and during the transmission of Personal Data.

The Organisation has a computer system capable of resisting, with a given level of confidence, accidental events or malicious or illicit actions that compromise the availability, authenticity, integrity, and confidentiality of the Personal Data stored or transmitted, as well as the security of the related services offered by or accessible through these networks and systems.

Contacts

The Data Controller of this website is Go Travel Portugal and may be contacted via postal address Rua da Igreja de Paranhos 91, 4200-329 Porto or alternatively on +351 913 036 7247 and geral@gotravelportugal.com (Email).

The Data Protection Officer (DPO) can be contacted via the Contact Officer's postal address or alternatively by email at geral@gotravelportugal.com

If you believe that Go Travel Portugal has not adhered to this statement, have any questions about our privacy policy or the information we hold about you, please contact us at geral@gotravelportugal.com

We will respond to questions within 30 days.

Changes to this privacy notice

Our privacy policies are reviewed regularly, and any changes will be posted on this website. The latest update is 01 April 2022.